Once course dates or placements on courses have been confirmed all payments owed will become due. An invoice will be provided. Regarding cancellation, please see item 4 below.

In the event of illness or some other unavoidable impediment to trainer availability, Blossom Training & Development reserves the right to use replacement trainers of a suitable calibre, if available at short notice. In the event that training cannot take place as agreed due to trainer illness or impediment or due to travel problems caused by hazardous road or weather conditions, Blossom Condition of Maximum Development reserves the right to cancel the training. In this event, a new training day will be agreed. If the decision has been made by Blossom Condition of Maximum Development, trainer expenses (such as venue costs, pre-booked accommodation and traveling expenses) will be charged for.

For group bookings the balance for the training is due upon the receipt of the invoice, which is issued on confirmation of the booking. Blossom Training & Development will not charge travelling expenses for this training package. (unless there is a cancellation of the training by Blossom)

You are entitled to a fourteen day 'cooling off' period following your booking to enable you to cancel if you wish. During this time, you may contact us to let us know that you do not wish to continue with your booking. The following conditions apply:

· The cooling off period ends at 5pm on the fourteenth day following your booking.

· Your booking is considered to have commenced when you make your first payment, or submit a booking form, whichever is the first.

· Cancellation during the cooling off period should be made in writing by emailing Training@blossom-uk.co.uk

Should the course be cancelled by the course sponsor prior to the course commencing, once confirmed the following sliding scale of charges will apply:

· 28 days or more prior to course date 50% fees per day cancelled

· 14 days prior to course date 75% fees per day cancelled

· 7 days - 24 hrs or less 100% fees per day cancelled

All venue arrangements and expenses are the responsibility of Blossom Training & Development unless otherwise agreed.

Our courses are carefully structured and based on up-to-date research and best practice and are tailored to be context and environment specific to meet the needs of delegates and the training objectives of the client organisation.

The copyright of all course materials including Course Notes, Exercise Sheets, Visual Teaching Aids and Power Point presentations always remains the property of Blossom Training & Development and / or the trainer who produced the material. All teaching and delegate material produced for use within our courses will be supplied by Blossom Training & Development unless otherwise agreed. If course notes are printed by the client organisation, the copyright remains that of Blossom Training & Development and the author. Supporting course notes and material for delegates is supplied for use as a personal reference and revision aid. Post Course materials for delegates achieving the L3 Advanced Instructor status are licensed for use within the certification dates. They may be used for commercial training purposes or reproduced for wider distribution externally only under the explicit license agreement of Blossom Training & Development.