In a survey of over 5000 safety representatives, the TUC identified workplace violence to be the fastest growing health and safety concern and ranked as one of the top five workplace hazards. Conflict and violence have serious consequences for employees, service users and employers in every sector, but the risks and effects of conflict can be significantly reduced through effective organisational strategies and carefully designed staff training.
Blossom Training & Development provide high quality training to ensure that these worries become a thing of the past.
By attending training in Conflict Management and Resolution training, your employees will be able to:
- Describe common causes of conflict in general and in their workplace environment.
- Describe different forms of communication, i.e., verbal and non-verbal.
- Give examples of communication breakdown.
- Explain models of communication that can assist in conflict resolution.
- Understand patterns of behaviour that may be encountered during conflict situations.
- Recognise potential triggers for conflict.
- Understand the biology underneath the behaviour, gain a basic understanding of what science tells us about the neurological effects of anger, fear and aggression.
- Use distance with confidence when dealing with conflict.
- Explain the use of ‘Reasonable Force’ as it applies to conflict resolution.
- Describe different methods for dealing with potential conflict situations.
What do you get with our Conflict Management and Resolution Courses?
- Exactly what you need – choose from our extensive menu of training courses or speak to us and we can design a bespoke course fully suited for you and your staff’s needs.
- Legal compliance – all our courses are designed to meet current legal requirements and our staff stay abreast of current thinking and research in the field of personal safety training.
- Reassurance that you have provided the essential training for your staff
- Nationwide, on-site training – we come to you so that your staff feel comfortable and safe in their own environment.
Why should you use Blossom Training & Development to provide your training?
- You get a free initial consultation – you tell us what you need, and we recommend the training to help you achieve it.
- You get a flexible response – we take your requests for last minute changes, top-up training, changes of venue and unusual requirements in our stride!
- You can afford us – we may be experts but we are also realistic. We know you have a budget to stick to, so we provide you with training that’s not only highly effective but also very good value.